Thank you for shopping with Bobocheri.in. We want your shopping experience to be simple and transparent.
This Refund and Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.
1. Order Cancellation
Customers may request cancellation of an order by contacting us at:
Email: admin@bobocheri.in
Phone/WhatsApp: +91 96 00 01 79 91 +91 96 00 01 81 51
Cancellation requests should be made as soon as possible after placing the order.
An order may be cancelled before it has been processed or dispatched, subject to the circumstances of the order.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may be required to follow the applicable return/refund procedure.
2. Cancellation by Bobocheri
Bobocheri may cancel an order in circumstances including, but not limited to:
- Product being unavailable or out of stock
- Pricing or product information errors
- Payment or transaction failure
- Suspected fraudulent or unauthorized transactions
- Delivery restrictions affecting the customer’s address
- Inability to fulfill an order due to circumstances beyond our reasonable control
If Bobocheri cancels a prepaid order, the applicable amount paid for the cancelled order will be refunded through the applicable payment method or payment channel, subject to the applicable payment provider’s procedures.
3. Returns
A return request may be accepted where:
- The product received is damaged or defective;
- The wrong product has been delivered;
- The product received is materially different from the product ordered or described; or
- The product qualifies for return under the product-specific return conditions displayed on the website.
Return eligibility may vary by product category.
Products that are specifically identified as non-returnable cannot be returned except where required by applicable law, including where the product is defective, damaged, incorrect, or otherwise not as described.
4. Return Request Period
Customers should contact us within [X days] of delivery if they wish to report a damaged, defective, incorrect, or eligible product.
The customer may be required to provide:
- Order number
- Product details
- Photographs or video of the product/package
- Description of the issue
- Any other information reasonably required to investigate the complaint
We may review the submitted information before approving a return, replacement, or refund.
5. Product Condition for Returns
Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer rights, returned products should generally be:
- Unused and in original condition
- In original packaging
- Accompanied by applicable accessories, tags, manuals, or promotional items
- Accompanied by proof of purchase/order details
Products returned with signs of misuse, intentional damage, alteration, or use inconsistent with the product’s intended purpose may not qualify for a return, subject to applicable law.
6. Refunds
Once a return or refund is approved, the refund will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment service provider.
Where applicable, refunds will be processed within the timeframe prescribed by applicable law.
7. Refund Amount
Depending on the circumstances, the refund may include the amount paid for the eligible product and applicable delivery charges.
Where a return is due to a defective, damaged, incorrect, or materially misdescribed product, Bobocheri will handle the matter in accordance with applicable law and the circumstances of the order.
Where a return is requested for reasons not attributable to Bobocheri, applicable shipping or return costs may be deducted or borne by the customer where such costs were disclosed before purchase.
8. Damaged Products
If your package appears damaged at the time of delivery, please contact us as soon as reasonably possible.
Customers are encouraged to retain the original packaging and provide photographs or video evidence where available.
9. Non-Delivery
If an order is marked as delivered but you have not received it, please contact us promptly at [support email/phone].
We may investigate the matter with the relevant logistics provider before determining the appropriate resolution.
10. Exchanges and Replacements
Where an exchange or replacement is available, it will be subject to product availability and the applicable product-specific terms.
If the replacement product is unavailable, Bobocheri may offer a refund or another appropriate resolution, subject to applicable law.
11. No Unfair Cancellation Charges
Bobocheri will not impose cancellation charges contrary to applicable consumer-protection requirements.
Any applicable cancellation, return, or other charges will be communicated in accordance with applicable law and the terms displayed to the customer.
12. How to Request a Refund or Cancellation
Please contact:
Bobocheri.in Customer Support
Email: admin@bobocheri.in
Phone/WhatsApp: +91 96 00 01 79 91 +91 96 00 01 81 51
Business Hours: 9am-5pm
Please include your order number and a description of your request.
13. Grievance Redressal
If you have a complaint that is not resolved through customer support, you may contact our designated grievance officer:
Grievance Officer: [Name]
Email: [Grievance email]
Phone: [Phone number]
Address: [Business address]
Complaints will be handled in accordance with applicable law.
14. Changes to This Policy
Bobocheri may update this Refund and Cancellation Policy from time to time. The updated version will be published on this page with the revised effective date.